| FAQ |
How do I place an order?
Do you sell in large quantites/wholesale ?
How do I check my Order Status?
Can I have my order shipped to an address other than the one listed on my
credit card statement?
Can I add additional items,combine separate orders,change an order or cancel
an order after its been placed?
What payment methods does Health & Harmony Wellness Center accept?
Do you ship to PO boxes ?
Do you ship to APO FPO addresses?
An item I wanted is either out of stock (sold out) -or-not available in my size-
or- no longer on your site will you be getting more?
What if my package is lost in the mail?
______________________________________________
How do I place an order?
You can order online or by phone. Ordering online is fast and easy and we guarantee the security of your information
on our site. To order online simply add your items to your cart. To do so click the small photo of the item you'd like,
scroll down, select your size and click the add to cart button. Then click checkout when you have everything you want.
You will then be prompted to provide your shipping and payment information.
To order by phone call 910 864 9400 from 10:00 am to 5:00 pm EST Monday-Thursday. Please have ready your credit
card and the item names and sizes you'd like when you call.
Do you sell in large quantites/wholesale ?
Sorry, but we are a retail sales only company. We do not sell wholesale-no exceptions. We also do not give out any
information regarding our suppliers- no exceptions.
How do I check my Order Status?
When your order is placed immediately after payment you will see an order confirmation page. This page confirms that
your order has been placed and received at Health & Harmony Wellness Center and lists your order number. If you
have an account at Health & Harmony wellness Center and logged in when you placed your order its easy to check
your order status. Just login by clicking login at the upper left hand corner and click view my orders. If you did not
register for an account please check your email. We will send an email letting you know when your order is shipped to
the email address that you provided when you placed your order. If you do not see this email please be sure to also
check your bulk/spam email folder for it . If you do not see the email your email provider may have accidentally blocked
our email please use the below guidelines to determine when your order will arrive
Can I have my order shipped to an address other than the one listed on my credit card statement?
Yes you can. When you enter your address information at our checkout there are two sections- shipping address and
billing address. Please enter the address that you'd like your item shipped to in the shipping address section and write
the address that is on your credit card in the billing address section. We will then mail your order to the address listed
as the shipping address
Can I add additional items,combine separate orders,change an order or cancel an order after its been placed?
After an order has been placed additional items cannot be added. If you need additional items you would need to place
a new (separate) order and separate shipping charges would apply.
We cannot combine separate orders and separate shipping charges will apply to all orders placed separately. This
means that if you place more than one order it will be shipped separately and separate shipping charges will apply.
We can only cancel an order if the order has not been processed or packaged. There is a cancellation fee of five
dollars or eight percent of the total order amount - whichever is greater. Therefore please be sure before placing an
order so that you will not need to cancel. To cancel an order please contact us by email using the "contact us" link at
the top of this page and refer to your order number.
To change the size or color of items in an order after it has already been placed please email us using the "contact us".
We can only change the order if the order has not already been processed or packaged and there is a change order
fee of $2.00. To avoid this please be certain when placing an order that you have the items that you'd like.
Payment
What payment methods does Health & Harmony Wellness Center accept?
For your convenience we accept a variety of payment methods:
Credit card payment by phone: Call in your order. Please have handy your visa or mastercard and the item name and
sizes you'd like. You can reach our order line at 910 864 9400 Monday through Thursday from 10:00am to 5:00 pm
EST.
Paypal: Optionally you can also choose to send payment online via Paypal. Paypal is a secure payment processor
owned by ebay and more than 65 million people use Paypal. This is a good choice if you want to use your American
Express, or Discover Card. You can also use Paypal to pay via Visa, Mastercard or a bank account transfer. (Please
note: to pay with a bank account transfer you must already have a Paypal account with a bank account linked to it. It is
free and easy to set up a Paypal account- to do so go to www.paypal.com) Please also note- if you choose Paypal your
account and/or credit card must be associated with a US address.
We also accept money orders. Mail money orders to: Health & Harmony wellness Center 231 Meed Court suite 101
Fayetteville North Carolina 28303.
Do you ship to PO boxes ?
Yes we can ship to a PO Box
Do you ship to APO FPO addresses?
We do ship to APO FPO addresses however for APO/FPO addresses your order may take additional time to arrive due
to military processing and we cannot guarantee delivery dates for APO/FPO orders. Apo/Fpo addresses are for military
who are stationed at remote locations. The US shipping rate applies to APO address. To check out please enter APO
or FPO as your city and select AE from the drop down box as your state. Thank you for serving our country!
Ordering
An item I wanted is either out of stock (sold out) -or-not available in my size- or- no longer on your site will you be
getting more?
Sorry, its gone for good and has been removed from our site because we are sold out and will not restock it. This
applies to every single item on the site, sorry no exceptions. This also applies to sizes. Only the sizes listed under
available sizes at the bottom of each item's description page are available for purchase. If you do not see a size or a
style this means that it is sold out. The inventory on our website is updated to the minute. This means that when a
customer orders the last of a style or size it is immediately removed from the website and once a size or style sells out it
is no longer available to other customers. Some items sell out within days and we cannot guarantee that an item you
see today will still be here tomorrow.
Please note: If you contact the customer service department to request an item or size that is no longer on the website
they will simply reply that the item or size is sold out and will not be reordered All of our inventory is on the website so if
something is available it is on the website. If it is not on the website then it is no longer available. We are sorry but we
cannot special order items.
Our items are available only in very limited quantities and some of the most limited styles and sizes sell out within days
of being placed on our site. We recommend signing up for our newsletter so you will not miss out. To sign up enter your
email address.
Please note- if you choose Paypal for payment your account and/or credit card must be associated with a US address.
Please note that we also have a Health & Harmony Wellness Center has order maximum of $500 per customer per day.
This means that the very most you can spend is $500 per day (you can spend any amount less than this though). If
your order is greater than 500 dollars you'll need to order some of the items separately on the next business day.
What if my package is lost in the mail?
This is extremely rare however we do insure all of our packages against loss with our private insurer for your
protection. We utilize electronic delivery confirmation on all packages so that we can verify arrival of every package. If
we do not receive delivery confirmation from the post office that your package was delivered we will send a replacement
if available or a full refund if a replacement is not available.
| (910) 864 9400 |
 |
| |
 |
| |
 |
| |
 |